We are Metomic Limited (company number 11400246).
If you have any questions about this policy, including any requests to exercise your legal rights, please contact us at privacy@metomic.io. We are registered with the Information Commissioner's Office under number ZB504904.
This policy was last updated on 3 February 2023.
This privacy polices applies when you use our website or App. It doesn't apply to personal data collected and shared by our customers when they use our products and services. To learn more about how our customers handle your personal data and how they share it with us, we recommend you read that customer’s privacy notice.
The information we collect is detailed below.
We may collect, hold, use and disclose information for the following purposes:
When you visit our website and consent to use of cookies, we collect the information set out in our cookies policy in section 10 below.
We will process your personal data lawfully, fairly and as transparently as we can. We may process your personal data because:
If you don’t provide us with certain requested personal data or object to the processing of your personal data, this may limit our ability to provide products and services to you. You can still visit our website and learn more about Metomic without giving us your personal data, but we will need your contact details to administer your account, pay for services and respond to any enquiries you submit via the website or otherwise.
We sometimes share your personal data with third parties. The types of third parties with which we share personal data are described below:
Service providers
We may disclose your personal data to companies that provide services to us, such as third parties who help to power our website, platform, and business. Examples of the types of service providers we work with include:
Our service providers are required to keep your personal data confidential and are not allowed to use it for any other purpose than to carry out the services they are performing for us.
Third parties where required by law
We may disclose your personal data to a third party if it is necessary to comply with a legal obligation, to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
Professional advisors
We may disclose personal data to our professional advisors, such as lawyers, auditors, and insurers, if necessary as part of the professional services they provide us with.
Third parties in connection with a business sale
If we make a sale or transfer of assets or are otherwise involved in a merger or business / asset transfer, we may transfer your personal data to one or more third parties as part of that transaction. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy policy.
Where personal data is shared and disclosed as set out above, these parties may be established outside the European Economic Area (“EEA”) and the United Kingdom. For example, some of the service providers we use to support our products and services are based in the United States, and this would involve a transfer of your personal data to the United States. Whenever we transfer your personal data outside the EEA and the United Kingdom, we ensure that a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented. This may include, where appropriate, signing up to EU Standard Contractual Clauses. To keep this policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. To find out more information regarding the specific mechanism used by us when transferring your personal data outside the EEA and the United Kingdom, please contact us at privacy@metomic.io.
We will only retain your personal data for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.
In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve the way we work and our services.
We may send you marketing messages from time to time in accordance with your marketing preferences. You can ask us to stop sending you marketing messages at any time by following the opt-out links in any message sent to you or by contacting us at privacy@metomic.io. Please note that opting out of marketing does not opt you out of receiving important business communications, such as service announcements or security information. If you opted-in to our marketing messages, we rely on our consent to contact you. Otherwise, we rely on our legitimate interests to promote our business when reaching out to business professionals and our existing customers who are likely to be interested in hearing from us.
You may exercise certain rights regarding your data, such as the following:
Any requests to exercise these rights can be done by emailing privacy@metomic.io. These requests can be exercised free of charge and will be addressed as early as possible and always within one month.
You also have the right to make a complaint to your supervisory authority. In the UK, this is the Information Commissioner’s Office (www.ico.org.uk).
We use the following cookies on our website, each of which is non-essential and we only set these cookies if you consent:
We may change our privacy policy to reflect current acceptable practices from time to time. We will take reasonable steps to let users know about changes via our website. We've worked hard to create a privacy policy that's easy to read, and clear. But if you feel we've missed something or overlooked an important perspective, please just let us know by contacting us at privacy@metomic.io.